Industry: Fintech | Region: African Markets
Drive Consulting partnered with a newly established fintech startup operating across African markets to build the operational foundations required for rapid growth. The company needed a scalable operating model, clear team structures, and performance systems that could support expansion without sacrificing service quality or employee engagement..
The Challenge
The startup was entering multiple African markets with limited operational structure. Key functions, responsibilities, onboarding, and performance management processes were still being defined, creating execution risk as the team grew.
Our Approach
We designed the organization from the ground up, including:
– Operational service scope and delivery model
– End-to-end process flows and decision frameworks
– Job descriptions and organizational structure
– Recruitment support and team onboarding
– Training programs and capability development
– Performance management framework using OKRs and individual KPIs
– Process governance as operational complexity increased
Business Impact
– Built a scalable operating model for international expansion
– Improved onboarding consistency and employee readiness
– Increased cross-functional alignment and service delivery performance
– Established performance review practices that supported employee retention and accountability
– Enabled leadership to scale the organization with greater operational visibility